Posts filed under Tech

It is so about Twitter

There's really not much to the Catherine Deveny 'issue' left to be said... except the most interesting thing. In case you've been living on the sun, Deveny is a writer/comedian/professional annoyer who was basically employed by Melbourne's broadsheet (supposedly that's supposed to mean something) The Age to be their answer to tabloid Herald Sun's Andrew Bolt - Inflammatory, extreme, single-minded, harsh, unyielding. Deveny has, like most opinionated people, a Twitter account. And this year, Deveny tweeted during the Logies, the night we look back at the year in Australian TV and say: "Huh....yeah." She made a couple of tweets that touched nerves (you see, 'decent Australians' have quite a few nerves - ANZACs, sick kids, our borders, cricketers' WAGs), specifically:

Yeah - they're BIG nerves. Everyone: Don't make fun of our weird fatherless child-personalities, and don't make fun of breast cancer. There was outrage, fuelled by the Herald Sun and commercial talkback radio. The Age sacked her. Like I said, pretty much everything has already been said about this online. In summation, they all go something like this: "Even if you're not a fan of Deveny's opinions, The Age shouldn't have sacked her because of pressure from other media after a couple of tweets!”

Let’s not get distracted by the fun talk of whether Deveny is funny or offensive. For me, the most interesting thing about this is Twitter. Deveny herself wrote in an over-emotional response manifesto for ABC's The Drum: "This is so not about Twitter” – Except it is. It is about gender and mainstream double-standards and class, but it is also about the panic surrounding a platform that lets you broadcast (or narrowcast, if you’re a small fish like me) your views for free. When you are paid to broadcast your views in a publication people pay for, and you also Tweet your views freely to your followers, eventually there’s going to be some convergence between the two, for better or worse. To not expect it is to be naive and frankly ignorant of the implications of technology. This is something The Age and Deveny are guilty of, but also perhaps the wider range of commentators who have contributed to this debate.

There are really only three commentators who have attempted to tackle the wider issue of web-publishing in this context – Jonathan Holmes of Media Watch, Crikey’s Margaret Simons, and SMH’s Miranda Devine. I’ll refrain from reviewing them, you can all read. I’ll also refrain from explicitly addressing the subsequent “Twitter-scandal” involving Divine, the irony of which I’m sure is apparent to all.

Devine, and Holmes and Simons, all address, in some form or another, questions about content ownership and social media use. Deveny’s tweets are authored by her and are perhaps one of the only ways we can hear Deveny’s voice 'unfiltered’ by another editorial voice. The extraordinary thing about new media platforms like Twitter is that they are just that: platforms. They are comparatively free of editorial control, and allow those who use them to produce constant unfiltered content. Really the only meaningful restriction on Twitter content is the amount of space given for each individual message. Twitter is a forum that is designed to be invisible; its purpose is to provide easy-to-access data, in the form you want it, whether through a browser, RSS feed, desktop client or mobile application. This is unlike, say, Deveny being hired by a TV show like Q&A to give her opinion. Q&A is run by the ABC, and the ABC ‘brand’ (to echo Devine’s approach) frames the discussions on that program. When we watch Deveny on Q&A and read her in The Age, we are receiving her filtered through the brand of her editors. Even when we go to see Deveny in a live show, we see her through the frame of comedy conventions. Knowing we are seeing ‘comedy’ contextualises our understanding of what to expect. Twitter intentionally gives you no context.

What Deveny doesn’t seem to realise, is that she herself is a brand. She has an image. A ‘brand voice.’ And when other brands want to use that voice, they pay her; there is a trade-off. One brand, let’s say The Age, asks the other, Deveny, to add value (content) to their product, and in return Deveny receives additional exposure. Now, if Deveny chooses to present her brand unfiltered, for free, without context, outside of the control of paying editors, she must accept that her exposure as a brand has implications across all mediums. Her columns for The Age do not exist in a vacuum, nor do her Tweets, appearances on TV, books, live shows, or other columns. Her brand profile remains constant across all frames. She may argue her brand is framed by conventions of all of these settings, and she would be correct, except for Twitter: The platform with no conventions except a character limit.

It is about Twitter. Social media platforms are not designed to have their own voice. They are made of algorithm, code, and protocol, not editorial policy. If they do have a voice, it consists of many voices speaking at once, creating patterns.  You cannot rely on it to give you context. If you are going out to swim in open ocean, understand you may drown if you’re not careful. There is no net.

Steve Jobs: Man of mystery

It has been reported that Apple CEO Steve Jobs has had a liver transplant. Source: Tech Crunch. The interesting background to this story is that for the last year or 18 months there has been much speculation about the state of Jobs's health. After a series of health-related issues in the past, without explanation Jobs pulled out of the Macworld Conference early this year, and it was later uncovered this was for undisclosed health reasons. Jobs then took a 6-month leave of absence, citing the increased speculation on his health was becoming a distraction for the company, and that his health issues were 'more complex' than first thought. Apple COO Tim Cook was left in charge of daily operations, but Jobs said he would still be involved in executive decisions.

While I'm not suggesting that Jobs is at all obligated to disclose his personal matters to anyone - although the argument has been made that Jobs does in fact have an obligation to Apple shareholders to be open and transparent about the state of his health, given the unusually close correlation between his celebrity and Apple's business image - I find it especially interesting that Jobs takes the secretive 'closed shop' approach that Apple the company has exemplified for many years to his personal issues.

I disclosed ages ago that I've started using a new generation iMac. I do like the way I don't have to think about computing when using it. At this stage of my life, I'm all about creating content, not learning how to operate, and that's why Apple products are good for me at this time. With an iPhone, iPod, or Mac computer, you don't have to configure or set up functionality, not nearly as much as you would with a iRiver, Blackberry, PC or open source OS like Linux. Apple's systems are Apple's systems: You use it their way. And it works.

The same philosophy can be seen at Apple's corporate level. They are the antithesis of open-source, even more so than Windows, which seems to be coming round the idea, albeit slowly, if they want to survive against Apple on one side and Google on the other. Apple's new product launches are renowned for being shrouded in secrecy. I remember waiting to get my new iMac, it was just before semester started. I wanted to get the new upgraded model, and there were rumours aplenty at MacRumors on when it would be released, but nothing in stone so I really didn't know whether to hold off or just buy because I was getting really close to needing a new computer. It was annoying and it smacks of arrogance - Apple does this because it can. It has fostered a cult around its objects - fetishises them, if you will - to the point that it just plays with its loyal customers. Yes, the products are good (except for iPods being notoriously cheap and short-lived), so I guess Apple customers don't care that they are at the mercy of the company.

Another funny story: This week I went to the new Apple Store in Doncaster Shopping Town with my friend to help him buy a new MacBook Pro. My friend's not so scruffy with computers, and wanted some extra RAM built in. He was tossing up whether to get them to add it in in-store, or whether he should buy some cheaper RAM separately and install it himself. He asked the Apple guy where Apple gets it RAM from, because obviously Apple doesn't make its own RAM, and the guy point blank wouldn't tell him. He basically said that if it has the Apple sticker on it, its Apple.  Sure, dude. My friend ended up getting the RAM in-store, to save him the hassle. That's what Apple does, it saves you the hassle. But at what cost?

If Steve Jobs doesn't want to talk about his health, that's fine, I guess. But he should at lease recognise that when your customers are tech-savvy, they're going to want to know what's going on, eventually. And what happens when Apple hits a rough-patch, which all businesses go through? Perhaps we will start seeing a different, open, more talkative Apple.

Posted on June 21, 2009 and filed under News, Tech.